Return Policy

Right to Withdrawal

According to Article 64 of Legislative Decree no. 205/2006, the Customer, for whatever reason is not satisfied with the purchase made​​, is entitled to withdraw without penalty and without specific reason within ten (10) working days of receiving the merchandise.

Withdrawal rights are exercised, within the time period specified above, by sending a communication by e-mail or fax. Within the same ten (10) day period from receiving the merchandise, the Customer is required to return the merchandise purchased by sending it to the our mailing address.

In terms of the time limits, the merchandise is considered returned at the moment it is delivered to the receiving post office or courier. The overall good condition of the product to be returned is an essential condition for withdrawal rights to be exercised. The only costs required of the purchaser for exercising withdrawal rights are the direct costs of returning the merchandise.

If the withdrawal rights are exercised in conformity with these terms of contract, Bongi will refund to the Customer the amounts paid in the shortest possible amount of time and, in any case, in compliance with the Italian Law, within thirty (30) days from the date the merchandise is returned.

Shipping costs are non-refundable.


Merchandise that is defective or damaged can be replaced. If this is the case, the Customer is required to send a communication by e-mail or fax and return the merchandise purchased by sending it to our mailing address.

The Customer will be responsible for paying for his own shipping costs for returning the merchandise.

Contact data

Communication can be sent to by email to or fax to +39-055-2396330.

The merchandise must be always returned to the following mailing address.

Bongi s.r.l.
Via Por Santa Maria 82-84/R
50122 Firenze